Welcome to mealmeld.shop (hereinafter referred to as “this website” or “we”). We understand the importance of your personal information and will do our best to protect its security and reliability. This Privacy Policy explains how we collect, use, store, share, and protect your personal information.
I. What Information We Collect
Information You Actively Provide
When registering an account: Name, email address, mobile phone number, login password.
When placing an order: Shipping address, postal code, recipient’s name, and contact number.
When contacting us: Your contact information, inquiries, or complaints.
Automatically Collected Information
Device Information: IP address, browser type, operating system, device identifier.
Browsing History: Access time, browsed products, search keywords, dwell time.
Order History: Purchase history, payment status, logistics information.
Third-Party Shared Information
When logging in using WeChat/Alipay/social media, we will obtain your publicly available information (nickname, avatar, etc., subject to your authorization).
II. How We Use Your Information
Processing orders, completing transactions, and delivery.
Provide customer service (including order inquiries, returns and exchanges, and complaint handling).
Optimize website experience (e.g., recommending products, improving page layout).
Send necessary notifications (order status updates, logistics reminders, important announcements).
Comply with laws and regulations or as required by judicial/administrative authorities.
Marketing Information Note: We will only send you promotional emails or SMS messages with your explicit consent. You can unsubscribe at any time via the unsubscribe link in the email.
III. Information Storage and Protection
Storage Location: Your personal information is stored at [Please fill in, e.g., within China/Alibaba Cloud server].
Storage Period: We retain your information only for the period necessary to fulfill the order and as required by law (usually after the order is completed [Please fill in, e.g., 3 years]).
Security Measures: We employ SSL encrypted transmission, access control, and regular security audits. However, please note that the internet environment is not absolutely secure, and while we will do our best, we cannot guarantee 100% security.
IV. Information Sharing and Disclosure
We will not sell or rent your personal information. Information will only be shared in the following situations:
Sharing information necessary to complete services with partners such as logistics, payment, and technology service providers (e.g., providing delivery addresses to courier companies).
Disclosure as required by laws and regulations, court orders, or government agencies.
In the event of a merger, acquisition, or asset transfer, we will notify you in advance and ensure the recipient continues to be bound by these terms.
V. Your Rights You can contact us through [Please enter your customer service email address] to exercise the following rights:
Access and Correction: Inquire about or modify your personal information.
Deletion: Request the deletion of your personal data as required by law.
Withdraw Consent: Stop receiving marketing information or disable unnecessary data collection.
Account Cancellation: After account cancellation, we will delete or anonymize your personal information (except as required by laws and regulations).
VI. Cookies and Similar Technologies We use cookies to improve your shopping experience (e.g., maintaining login status, remembering shopping cart items). You can refuse cookies through browser settings, but this may affect the normal use of some functions.
VII. Protection of Minors We will not proactively collect personal information from minors under the age of 14. If you are a minor, please use this website under the guidance of your parent or guardian.
VIII. Changes to the Privacy Policy We may update this Privacy Policy from time to time. Significant changes (such as changes in the purpose of using information) will be communicated to you via website announcements or email.